Little Buffalo Moulding and Stair Parts - Delivery and Returns

Our Returns Policy

PLEASE EXAMINE CONTENTS OF EACH PACKAGE WHEN IT ARRIVES. Damage does not occur frequently but from time to time it does happen. Should your order be delivered by common carrier and there is evidence of damage please have driver make a NOTATION ON THE BILL OF LADING to ensure proper credit and replacement. Do not reject the shipment! The driver cannot make decisions as to what needs to be replaced. That will be handled separately with one of our representatives as quickly as possible.

Special orders and custom made orders are non-returnable! No exceptions! Most stair parts are stocked in Red Oak and Poplar. All other species and primed parts are run to order and are considered to be a SPECIAL ORDER.

All returns must be pre-approved by Little Buffalo Moulding and Stair Parts. You must call us at (716) 685-4458 to obtain a return authorization number. Item or sum of items must be valued at or above $100.00. All merchandise returned will be subject to a 20% restocking fee. Returns must be made within 15 days from date of delivery and be properly packaged without damage for refund.

Ordering Procedure

Little Buffalo Moulding and Stair Parts will not be liable for misinterpreted verbal telephone orders. We strongly suggest that all orders be placed online, faxed or mailed to us for maximum accuracy.

Liability Disclaimer

It is the responsibility of the purchaser/customer to follow regulations and install our stair products and/or accessories in accordance with all local or national building codes. Little Buffalo Moulding and Stair Parts will not be responsible or liable for any of our parts or accessories not installed in accordance with these local, state or national building codes.

Shipping Methods and Policy

Orders will be shipped either by UPS/USPS, or by common carrier (freight carrier). The size and quantity of items ordered dictates which delivery method will be used. Generally, all orders will be shipped UPS/USPS, if possible. If an order contains items too large for shipment by UPS/USPS, common carrier will be used. Additionally, in some circumstances, it will be more economical to use a common carrier for delivery. In these cases, you will be notified and given the option as to how to have your order shipped. We always strive you find the lowest shipping rate.

Prior to ordering, you can get a shipping estimate through our shipping calculator while reviewing your shopping cart contents. Simply enter your ZIP code and shipping will be estimated. The shipping calculator will determine if your order qualifies for UPS/USPS shipping or common carrier shipping. In some circumstances, you will be quoted for UPS delivery even when it may be more economical to deliver your order by freight carrier. In these cases, one of our representatives will contact you with details.

For questions, or international orders, please contact us.

Freight (Common Carrier) Delivery Policy

We DO NOT guarantee safe delivery. Please read the following policy carefully:

• Our terms of sale are F.O.B our factory - the responsibility for damage in transit is the carrier's, whether it be visible or concealed damage.
• Inspect this shipment immediately. Insist that visible damages be indicated on your copy of the freight bill.
• Open any boxes as soon as possible, preferably within 15 days of delivery, and inspect for concealed damage.
• In case of damage, notify the delivering carrier immediately, requesting that inspection be made. Place a phone call to the delivery carrier and confirm with a written request, holding a copy of the request for claim purposes.
• We have taken every precaution to ensure safe arrival, but our responsibility ceased when the shipment was turned over to the carrier.
• Claims for damages must be made by you to the carrier within 15 days of receipt of delivery.
• Rates are subject to change without notice. We reserve the right to charge more than the listed rate due to location of delivery.